Shipping policy

Thank you for shopping with LolaMae Artistry! We take great care in packaging and shipping your order to ensure it arrives safely. Please review our shipping policy below.

Order Processing Time

All orders are processed within 4-5 business days (excluding weekends and holidays).  As our products are handcrafted in small batches, processing times may vary slightly during high-volume or seasonal periods.  You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Rates

Shipping rate are calculated at checkout based on your location, package weight, and selected shipping method.  We currently ship using trusted carriers such as USPS, FedEx, DHL, and UPS.  Carrier selection may vary depending on destination and package size.

Shipping Delays

Delivery times provided by carriers are estimates only. LolaMae Artistry is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control.

Heat & Temperature Disclaimer (Candles)

Our candles are sensitive to temperature changes. During warmer months, we take additional precautions - including the use of insulated packaging materials - to help protect your order during transit.  Despite these measures, exposure to heat during shipping may still cause minor cosmetic changes such as softened wax, frosting, or surface imperfections.  These changes are normal and do not affect candle performance.  Heat exposure alone does not qualify as damage.

Incorrect Address & Lost Packages

Please ensure that your shipping address is entered correctly at checkout.  LolaMae Artistry is not responsible for packages delivered to an incorrect address provided by the customer.  We are not responsible for packages marked as delivered by the carrier.  Lost or stolen packages should be reported directly to the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 10 days of delivery. To submit a damage claim, please email info@lolamaeartistry.com with your order number, a description of the issue and clear photos of the damaged item, packaging and shipping label.  Damage claims submitted after 10 days of delivery may not be eligible for review.

Questions?

If you have any questions about shipping or your order, please contact us at: info@lolamaeartistry.com.